Terms of Use

1. Tuckwell isn’t medical advice

• Tuckwell only knows what you and your family enter. Entries can be missing, late or wrong, and times depend on your devices’ clocks.
• Medicine entries are a log of what was given, not a dosing guide. Check doses and timing with a pharmacist or doctor, and follow the label.
• Reminders are a convenience. Your iPhone can delay or silence them (for example with Focus, Low Power Mode or notification settings), so don’t rely on Tuckwell alone for anything time-critical.
• Syncing can be delayed, especially while a device is offline, so another caregiver may not see a change straight away.

2. Who can use Tuckwell

To use Tuckwell, you must be 18 or older and have reached the age of majority where you live. You may add a child only if you’re their parent or legal guardian, or if their parent or guardian has asked you to help record their care. You’re responsible for having that authority.

3. Your account

Tuckwell works on your device without an account. To sync across devices and share with your family, you sign in with Apple. You’re responsible for what happens under your account, so protect your devices with a passcode: anyone who can unlock your iPhone or Apple Watch can open Tuckwell. Tell us straight away if you think someone else has access to your account.

4. Families and sharing

• The person who creates a family is its owner. The owner decides who is in the family and what they can do, can remove anyone’s access, and can transfer ownership to an editor.
• People at home (the owner and editors) can record care and moments. Close family can see care records and the moments shared with them, and can leave hearts and replies, but can’t record anything. The village sees only the moments shared with it.
• Whoever saves a moment chooses who sees it. The person who saved it and the owner can always see it. Our Privacy Policy explains who can see what.
• If you let others save a moment’s photos, or they take a screenshot, those copies are outside Tuckwell and we can’t take them back.
• An invitation is a link that works once and expires after seven days. Anyone who opens an unused link can join, so send it only to the person you mean to invite. You’re responsible for who you invite.
• If you leave a family or your access is removed, you can no longer see it. Entries you recorded, and the hearts and replies you left, stay with the family.

We can’t settle disagreements between members of a family about access or records; the owner controls the family. If you share a child’s care with someone you no longer trust, the owner can remove their access in Family.

5. Your content

Everything you add to Tuckwell, including records, notes, photos and replies, remains yours. You give us a worldwide, non-exclusive, royalty-free licence to store, copy, process (for example, resizing photos and removing their location data), transmit and display your content, only to run Tuckwell for you and the people in your family. The licence ends when you delete the content, apart from the limited copies needed to complete the deletion, as our Privacy Policy describes.

You confirm that you have the right to add what you add, and that it doesn’t break the law or anyone else’s rights.

Never add content that sexualises or exploits a child. If we become aware of it, we’ll remove it, close the account and report it to the Canadian Centre for Child Protection (Cybertip.ca) and law enforcement, as the law requires.

6. Using Tuckwell responsibly

When you use Tuckwell, don’t:

• break the law or anyone else’s rights, including their privacy;
• access, or try to access, a family, account or data that isn’t yours, including by guessing or sharing invitation links;
• use Tuckwell to harass, stalk or monitor anyone;
• probe, scan or test Tuckwell’s security, or get around it;
• copy, decompile or reverse engineer Tuckwell, except where the law allows it;
• overload or disrupt Tuckwell, or access it with bots, scrapers or other automated means;
• sell or trade gift links or codes, post them publicly, or create accounts or entries just to collect gifts; or
• sell, rent or offer Tuckwell as a service to others.

If you find a security problem, please tell us at hello@trytuckwell.app so we can fix it.

7. Tuckwell Pro and gifts

The free plan

Tuckwell is free to download and use. On the free plan, a family can have up to three adults with accounts, counting invitations that haven’t been used yet; can prepare up to seven handoffs in total; and can see today and the six days before it. Older days stay saved, just locked. Moments are never locked.

Tuckwell Pro

• Tuckwell Pro removes those limits. It belongs to the family: a family has Pro while any adult in it has an active subscription, lifetime purchase or gift month. If you have Pro and belong to two families, both have it.
• Pro is sold through Apple’s App Store as a monthly subscription, a yearly subscription that may begin with a free trial (currently seven days), or a one-time lifetime purchase. The price, billing period and any trial are shown before you buy. Apple handles payment and billing, and refund requests go to Apple, under its own terms.
• Subscriptions renew automatically for the same period unless you cancel at least 24 hours before the current period ends, and your Apple account is charged for the next period within the 24 hours before it begins. You can cancel at any time in your iPhone’s Settings, under your name, then Subscriptions; Pro stays on until the end of the period you’ve paid for. If you cancel a free trial before it ends, you aren’t charged. Deleting Tuckwell or your account doesn’t cancel a subscription.
• A lifetime purchase is a one-time payment for Pro that never renews. It lasts for as long as we offer Tuckwell Pro (section 8).
• One App Store purchase gives Pro to one Tuckwell account at a time. If you restore it while signed in to a different account, Pro moves to that account.
• When Pro ends, nothing is deleted. Older days stay saved but locked, and a family with more adults than the free plan allows keeps everyone but can’t add more.
• If we change what Pro includes in a way that takes something away from you, we’ll tell you in the app first. Apple tells you before a subscription price goes up, and asks for your agreement where its rules require it.

Gifts

• Once you’ve recorded entries on three different days, or someone you invited has joined your family, you can send up to three gifts of one month of Tuckwell Pro. Gifts are free to send, and you get nothing in return for sending one.
• Each gift is a link that works for seven days. If it isn’t claimed, it comes back to you once, and you can send it again with a new link. If that link isn’t claimed either, the gift is gone.
• Claiming a gift gives you an Apple offer code to redeem with Apple. It gives one month of Pro free, and it doesn’t renew, so there’s nothing to cancel. Apple allows one gift month per Apple account, someone who already subscribes to Pro can’t redeem one, and it needs iOS 17 or later. Apple’s terms for offer codes also apply.
• A gift has no cash value and can’t be exchanged for money, sold or traded. Anyone who opens an unclaimed link can claim it, and sees the name you chose to show, so send it only to the person you mean to give it to.
• Gifts may be paused for a while, for example when we run out of codes. We may end gifting, or stop links from working when they’re sold, posted publicly or otherwise used against these terms. A gift month someone has already redeemed stays theirs until it ends.

8. Changes and availability

We’re always improving Tuckwell, so features may be added, changed or removed. Syncing may occasionally be unavailable for maintenance or because of problems outside our control; you can keep logging on your device in the meantime.

If we decide to shut down Tuckwell’s cloud service, we’ll give you at least 60 days’ notice in the app, unless something outside our control makes that impossible, and a way to get a copy of your family’s data.

9. Ending your use

You can stop using Tuckwell at any time. To delete your account and your information, follow the steps in our Privacy Policy. Deleting Tuckwell or your account doesn’t cancel an App Store subscription; cancel it in your iPhone’s Settings.

We may suspend or end your access if you seriously or repeatedly break these terms, if the law requires it, or if it’s needed to protect a child, other people or Tuckwell. Where we can, we’ll tell you why, give you a chance to put things right, and give you a way to get a copy of your data, unless doing so would be unlawful or put someone at risk.

Sections 5 (to finish deleting your content) and 10 to 16 continue to apply after your use ends.

10. What belongs to us

The Tuckwell apps and website, including their design, artwork, name and logo, belong to us or our licensors. We give you a personal, non-exclusive, non-transferable and revocable licence to use the Tuckwell apps on Apple devices you own or control, for your family’s personal, non-commercial use, under these terms.

If you send us ideas or feedback, we may use them without owing you anything.

11. Disclaimers

We work hard to keep Tuckwell reliable and your records safe. But to the extent the law allows, Tuckwell is provided “as is” and “as available”, without promises beyond those in these terms. We can’t guarantee that Tuckwell will always be available, that it will be free of errors, or that data will never be lost. Keep your own record of anything important, such as information your child’s doctor needs.

Nothing in these terms excludes or limits any guarantee, warranty or right you have under consumer protection laws that can’t be excluded or limited, including Ontario’s Consumer Protection Act, 2002.

12. Limits on liability

To the extent the law allows:

• we aren’t liable for indirect, incidental, special, consequential or punitive losses, or for lost data, profits or goodwill, arising from your use of Tuckwell; and
• our total liability for all claims relating to Tuckwell is limited to the greater of the amount you paid us for Tuckwell in the 12 months before the claim, or CAD $100.

These limits don’t apply to liability that can’t be limited by law, including liability for fraud, or for intentional or grossly negligent conduct.

13. Apple and the App Store

If you got Tuckwell from the App Store:

• These terms are between you and us, not Apple. We, not Apple, are responsible for Tuckwell and its content.
• Your licence to install and use the app is governed by Apple’s Licensed Application End User License Agreement and the App Store’s usage rules. These terms add to that licence and govern your use of Tuckwell’s services. If they conflict about the app licence, Apple’s agreement applies.
• Apple has no obligation to provide maintenance or support for Tuckwell.
• If the app fails to meet an applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any. Apple has no other warranty obligation for the app.
• Apple isn’t responsible for claims relating to the app, such as product liability claims, claims that the app fails to meet a legal or regulatory requirement, consumer protection claims, or claims that the app infringes someone’s intellectual property. We’re responsible for those claims to the extent these terms describe.
• You confirm that you’re not located in a country subject to a Canadian or United States government embargo, and that you’re not on any Canadian or United States government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

14. Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have jurisdiction over any dispute about Tuckwell or these terms. If you’re a consumer, you can also bring a claim in the courts where you live when the law gives you that right, and you keep any protections of your local consumer law that can’t be waived.

Before starting a claim, please contact us. Most problems can be sorted out quickly.

15. Changes to these terms

We may update these terms, for example when we add features or the law changes. The date at the top shows when they last changed. If a change is material, we’ll tell you in the app or on this site at least 30 days before it takes effect, unless it’s needed sooner for legal or security reasons. If you keep using Tuckwell after a change takes effect, the new terms apply. If you don’t agree, stop using Tuckwell and ask us to delete your account.

16. General

• These terms, our Privacy Policy and, if you got Tuckwell from the App Store, Apple’s licence agreement are the whole agreement between you and us about Tuckwell.
• If part of these terms can’t be enforced, the rest still applies.
• If we don’t enforce part of these terms straight away, we can still enforce it later.
• You can’t transfer these terms to anyone else. We may transfer them to someone who takes over Tuckwell, and we’ll tell you if we do. That won’t reduce your rights under these terms.

17. Contact us

For questions, complaints or claims about Tuckwell: